FREQUENTLY ASKED QUESTIONS
How to contact The Hype Place ?
- You can contact us 24/7 through firstname.lastname@example.org
- You will get an answer within 48 hours.
Are your products new and authentic ?
- All our products are guaranteed 100% authentic with their box and accessories of origin if there are any.
- Most of our products are 100% new. For those that are used the conditions are clearly written in the description.
- To learn more about our authenticity policy click here.
Do you ship worldwide and how long does it take ?
- We ship worldwide (over 220 countries) with one the most reliable couriers FedEx and TNT Express.
- Once your order has been prepared and is ready to be shipped, delivery times are 48 hours in all Europe and 72 hours outside Europe.
Which payment methods are accepted?
- We accept all credit cards using PayPal service.
- It is also possible to pay by Bank Transfer or Postepay
I absolutely need to receive my order before a specific date. What can I do ?
- In case of emergency, please contact us before placing your order and we will give you a precise and guaranteed date of shipping and delivery.
- Make your request by email at email@example.com
How to track my order and schedule a customised delivery ?
- We use the most reliable carrier which is TNT Express to ship your orders.
- To track your order, please use the tracking number that you will find in your shipping confirmation email and visit https://www.tnt.it
- If you are only available on specific days or hours to be delivered or if you have missed the delivery, you can schedule a customised delivery by contacting TNT in your country (check their website).
- For any questions you can contact us by email at firstname.lastname@example.org
Why my order has not been shipped yet?
- Depending on the peak and periods and/or shipping delays of our partners it is possible that the processing time of the order gets delayed. We always do our best to ship your order as soon as possible.
- If your order is extremely urgent please contact us before placing your order and we will give you a precise and guaranteed date of shipping and delivery by sending an email to email@example.com
Do you accept returns?
- We purchase our products for your specific needs. So returns may not be always possible. However, under some specific conditions, we may accept returns.
- To request a return you can contact us by email at firstname.lastname@example.org