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FREQUENTLY ASKED QUESTIONS

How to contact The Hype Place ?

Are your products new and authentic ? 

  • All our products are guaranteed 100% authentic with their box and accessories of origin if there are any.
  • Most of our products are 100% new. For those that are used the conditions are clearly written in the description.
  • To learn more about our authenticity policy click here.

Do you ship worldwide and how long does it take ?

  • We ship worldwide (over 220 countries) with one the most reliable couriers FedEx and TNT Express.
  • Once your order has been prepared and is ready to be shipped, delivery times are 48 hours in all Europe and 72 hours outside Europe.

Which payment methods are accepted?

  • We accept all credit cards using PayPal service.
  • It is also possible to pay by Bank Transfer or Postepay

I absolutely need to receive my order before a specific date. What can I do ?

  • In case of emergency, please contact us before placing your order and we will give you a precise and guaranteed date of shipping and delivery.
  • Make your request by email at info@thehypeplace.com

How to track my order and schedule a customised delivery ?

  • We use the most reliable carrier which is TNT Express to ship your orders.
  • To track your order, please use the tracking number that you will find in your shipping confirmation email and visit https://www.tnt.it
  • If you are only available on specific days or hours to be delivered or if you have missed the delivery, you can schedule a customised delivery by contacting TNT in your country (check their website).
  • For any questions you can contact us by email at info@thehypeplace.com

 Why my order has not been shipped yet?

  • Depending on the peak and periods and/or shipping delays of our partners it is possible that the processing time of the order gets delayed. We always do our best to ship your order as soon as possible.
  • If your order is extremely urgent please contact us before placing your order and we will give you a precise and guaranteed date of shipping and delivery by sending an email to info@thehypeplace.com

Do you accept returns?

  • We purchase our products for your specific needs. So returns may not be always possible. However, under some specific conditions, we may accept returns.
  • To request a return you can contact us by email at info@thehypeplace.com